W.02
Clinical operations software across four departments
Audited and trained staff across four departments of clinical operations software; now leading a from-scratch rebuild.
Public wording to confirm
01
- Situation
- A charitable trust running dental, physiotherapy, radiology and pathology centres on software its staff had never been properly trained on.
- What we did
- Audited the system department by department against how the clinics actually work, documented every gap in writing, and ran hands-on training with the staff who use it daily.
- Now
- Leading a ground-up rebuild across the departments on one shared system, instead of four separate copies of the same code carrying four copies of the same bug.
- Outcome
- [ADD OUTCOME — engagement ongoing]
02
Four departments with different workflows had to run on one operating picture, and the training was structured so clinical staff — not IT staff — could keep it running without a specialist on call.
The real stages4 stages
Audit
Each department's use of the system was checked against how the clinic actually runs, not how the software assumes it does.
03
Something like this in your business?
Tell us what's breaking. We'll tell you plainly whether this shape of system is the right fit — and if it isn't, what is.