W.02
An assistant that answers policy questions from the policy itself
Hundreds of pages of insurance product disclosure, now answerable in plain language — with the section each answer came from.
01
- Situation
- Hundreds of pages of insurance product disclosure that staff and customers had to read end to end to answer a single question.
- What it does
- Takes a question in plain language, finds the passages that actually govern the answer, and replies with the answer plus the section it came from. Where the document doesn't cover it, it says so rather than guessing.
- Outcome
- [ADD OUTCOME — real, confirmed]
02
Intake, structuring, retrieval and answer generation are separate stages with clean handoffs — so a bad answer is traceable to one stage, and that stage alone can be replaced.
The real stages4 stages
Intake
Policy documents are ingested as they're published, so a new or revised product is answerable without a manual re-indexing pass.
03
Something like this in your business?
Tell us what's breaking. We'll tell you plainly whether this shape of system is the right fit — and if it isn't, what is.